Reference

Privacy Policy for India Accounts

We keep this page focused on the details we collect, why we collect them, and how you can ask us to correct or remove them where local law…

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hno3 Privacy Policy for India Accounts
REQUEST CHANNELS

Where to Send Privacy Requests

If you want to ask about access, correction, deletion, or a cookie choice, use the support path linked in your account.

Account Help Use the help form inside your account to raise a privacy request, ask for a correction, or check what data we store. We keep the thread attached to your profile so the right team can answer it.
Email Follow-up If you send a message from the address linked to your account, we can match it faster and avoid sharing details with the wrong person. Include the change you want and any supporting note.
Escalation For access, deletion, or a concern about how a record was handled, ask support to mark it for privacy handling and we will route it to the team that can act on it.
HANDLING STANDARDS

How We Handle Your Data

We treat privacy work as part of account handling, not a side task. Each request is matched to the account record, checked against the contact details you gave us, and handled only…

Data Collected

We keep the details you enter, login signals, cookie data, device type, and the minimum payment reference needed to reconcile your account. We do not ask for more than the request needs.

Cookie Use

Session cookies help you stay signed in and keep the page state working while you move between devices. Preference cookies remember basic settings, and we do not use them to collect extra data beyond that task.

Access Control

Only staff handling support, account safety, or fraud checks can reach these records, and each role sees only the fields it needs. We remove access when a role changes or the task is done.

Retention

We keep account and transaction records only for the period needed for support, safety checks, tax duties, and legal claims. After that, we delete or de-identify records where the law allows.

Your Requests

You can ask for a copy, correction, or deletion of your personal data. We may need to confirm the account first, and some records stay where a legal duty or dispute requires them.

Local Law

If local law limits collection, sharing, or deletion, we follow that rule. Where local law permits access or deletion, we act once we confirm the account and the scope of the request.

Privacy Questions You May Ask

This section covers the requests we hear most often about data use, access, correction, cookies, retention, and deletion. If your details change, or if you want a copy of what we hold, send the request through support and tell us what you need. The same route helps if you need a correction after a phone change or a new email address. We will check the account first and respond within the limits of local law.

It covers the account details, device signals, cookie data, and payment references we handle when you use hno3. It also explains why we keep certain records, who can access them, and how you can ask for changes.

Yes. You can ask for a copy of the data linked to your account, and we will share it after checking that the request comes from the right account holder. Some records may stay where local law requires us to keep them.

Cookies help us keep you signed in, remember basic settings, and understand whether pages load as expected. We use them for account access and site stability, not to collect more data than we need for those tasks.

Yes. If your phone number, email address, or another account detail is wrong, ask us to correct it. We may ask for proof before changing sensitive details so the record stays accurate and secure.

We keep records only for as long as we need them for support, account safety, fraud checks, tax duties, and legal claims. After that period, we delete or de-identify them where the law allows.

Only staff who handle support, account safety, fraud checks, or legal tasks can access the parts they need. We keep role-based controls in place so a request is seen by the right team, not the whole organisation.

Yes, you can ask for deletion where local law permits. We will check the account, confirm what must stay for legal duties or disputes, and remove the rest once the request is valid.

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